How we work
How Customers Use the Service
Any customer can enjoy our service with 3 simple steps:
Every customer gets a personal management area after he submits a Free Inquiry. In his profile, the customer can communicate with the writer, make the payment, contact the support department, approve the order, leave feedback, etc.
How We Estimate Orders
Our pricelist offers an estimate for custom research paper writing. The prices depend on the academic level of the paper and on the deadline.
The table offers an accurate estimate for typical orders. However, if your order contains some unique requirements, we advise you to discuss the order needs with our support team first and get the final estimate via Free Inquiry form.
How We Assign Writers
Our company utilizes a special algorithm in selecting the most suitable writer for order completion. To choose the writer, we take into account the writer’s current rating, workload, background, and skills. The customer can also participate, though. We have a special offer: customers can get 3 of the writers' samples for an additional $5 and approve the writer selection this way. Learn about this offer here.
How We Communicate with Customers
We do know that academic writing is a nerve-wracking experience for many students. That’s why we make sure that once you are here, you leave all the worries to us and remain calm and at peace. So, we offer several means for communication via Live Chat, messaging system within customer profile, phone calls, and faxing. Our Support Department is available 24/7, making certain you get prompt replies to your queries within minutes.
How We Ensure Quality
As stated in GRADEexcellence values, excellence is our #1 priority. Thus, we endeavor to provide quality service at all levels, all times. For example, every paper is examined by the Quality Control Department, where they are checked for grammar, spelling, plagiarism, and overall compliance with order requirements.
How We Educate Personnel
Growth is a part of GRADEexcellence values; thus, we take necessary steps to help our employees improve their personal and professional skills. With this in mind, we’ve created a special 3-month Mentorship Training Program, which helps writers continue to develop in all aspects of academic writing. After completing the program, our writers notice significant improvements on all levels of proficiency.
How We Hire Writers
We provide a 3-stage application process for all writers, willing to work with us. Applicants must pass a series of tests to check their command of English, citing styles, grammar, etc. Additionally, we request writing samples for careful assessment by our Evaluation Department. You can learn more here.
How We Improve Our Service
Diversity and growth as parts of GRADEexcellence values inspire us to rethink and improve all aspects of our service; thus, we deliver the most reliable and thoughtful service to our customers. And, who knows best what could be improved? You!
Have a suggestion to improve our service? You are most welcome to let us know. We are open to inspiring communication with our customers, which, we are certain, will lead to a better service.